Ticket Terms and Conditions
Dated: 23rd of July 2013

The purchase of tickets for film showings at The Palace Cinema is strictly subject to the following terms and conditions (“Ticket Terms and Conditions”). Please read these carefully. By purchasing a Palace Cinema cinema ticket, guests agree to be bound by these Ticket Terms and Conditions. In the event of any queries, please visit the FAQ section on our website at www.palacemalton.info, contact The Palace Cinema Box Office by telephone on 01653 600 008 (Calls cost normal rate from BT, other networks may cost more).

  1. Guests may purchase tickets for film showings:
    • online at www.palacemalton.info
    • by calling 01653 600 008 - standard rates apply.
    • in person from the Foyer at Palace Cinema .
  2. We accept the following forms of payment:
    • cash (pounds sterling (only currently))
    • Visa, Mastercard, Electron, Solo cards.
  3. Ticket prices vary at different times of the day. Tickets are sold at the price displayed at the time and point of purchase. All prices and fees include any applicable value added tax.
  4. Tickets are subject to availability and are non-refundable other than for technical failure at the cinema. Seats are reserved as to our best efforts to comply other guests may not sit on labelled reserved seats. We reserve the right to change screens for operational and technical requirements - booked seats will be allocated on a like for like basis on a first booked basis.
  5. Prebooked tickets are liable to a booking fee payable in addition to the ticket price which is for the reservation process of a seat for each ticket. This is included in the price quoted to you at the time and point of purchase. For 3D Films a further non refundable fee is charged for the maintenance of the XPAND active shutter glasses. See "Prices" for Current Fee. Broken Glasses may be chargeable at £100 per pair.
  6. For tickets purchased online and for your records, we recommend that you print your tickets or show them on your phone from the page which appears immediately after you complete your purchase. This page is also your tickets and confirms your purchase.
  7. Bring your online ticket with you and present to the counter for confirmation. Any required proof of identification or age will also need to be shown at this point and/or at the point of admission to the auditorium. Possession of a ticket does not preclude us from our obligation to prevent entry for a Minor to an inapropriate age film.
  8. We believe that purchasing tickets via Sagepay is safe. No personal information is stored on our server(s). Credit card transactions are handled by a third party financial institution which receives the credit card number and other personal identifying information only to verify the credit card numbers and to process transactions. If guests feel more comfortable doing so, however, they are welcome to purchase their tickets by telephone.
  9. It is not possible to use any promotional vouchers to reserve tickets in advance online or by telephone. Vouchers must be surrendered at a till point at a participating The Palace Cinema cinema. Vouchers must show an approved date stamp in order to be valid and must be redeemed on or before date shown. Unless specified, vouchers may not be used in conjunction with any other promotion, offer, discount or family ticket.
  10. Photographic identification (e.g. driving licence or passport) shall be required for entry into 12A, 15 and 18 certificated films. Performances starting at or after 10.30pm are strictly for those aged 18 and over (regardless of a film’s certificate) and photographic identification will be required.
  11. Student tickets are only available upon production of valid student photographic identification (one per guest, each showing a clear photograph and applicable expiry date). Please note that for all pre-booked tickets, photographic identifications will be checked before admission to the auditorium.
  12. Guests should check that the details printed on their ticket are correct at the time of collection as tickets cannot be exchanged or refunded at a later stage in the event of any error. Lost, stolen or damaged tickets will not be replaced.
  13. At all times we will endeavour to ensure that films are shown in accordance with schedules advertised. However, we reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if forced to do so by circumstances beyond our control. If a film showing is cancelled or its timing altered, the relevant The Palace Cinema cinema Duty Manager will have the discretion to refund to guests the cost of tickets already purchased or to issue replacement tickets for the same film at an alternative show time.
  14. Every effort will be made to accommodate late-comers but to avoid disturbance to our other guests, guests who arrive after the main feature has started will not be entitled to enter the auditorium unless permitted by the Duty Manager’s at his/her discretion.
  15. Tickets may not be re-sold or used for any commercial purpose without The Palace Cinema’s prior written consent.
  16. We reserve the right to amend these Ticket Terms and Conditions from time to time without notice.
  17. Subject to the conditions below, children under 12 years of age are permitted to view films with either a U, PG, 12 or 12A certificate:
    • Children under 12 years must be accompanied by an adult if they wish to watch any film with a 12A certificate;
    • After 7 o’clock in the evening children under 12 years need to be accompanied by an adult if they wish to watch any film;
    • At all other times whether children are accompanied is at the sole discretion of the parent(s)/guardian(s) who shall at all times remain responsible for the child[ren] whether they are accompanied or not.
  18. All purchases of tickets are subject to our Guest Admissions Policy and to our Privacy Policy, which form part of these Ticket Terms and Conditions. Please read these prior to purchasing a ticket.
  19. Gift Vouchers do not expire as long as Ryedale Entertainments owns the Palace Cinema!
  20. Any interference with booking procedures will result in Patrons being ejected without refund.
  21. The Palace Cinema means Ryedale Entertainments Limited (Company Number: 04347018) of The Palace Cinema, Chancery Lane, Malton, North Yorkshire. YO17 7HW.