Frequently asked questions
What does the 12A certificate mean?
12A means that if a child is under the age of twelve they must be accompanied by someone aged eighteen or over. Children aged twelve and over can see the film on their own.
What does FLS mean?
FLS stands for 'Free list suspended.' This means that whenever this is displayed next to a title for normally the first two weeks of playing you are unable to use any free passes to gain entry into the film.
Do you have disabled access?
We are sorry to say that due to the nature of the building, we are unable to offer access up to the first level of the cinema.
Are you getting a certain film?
Normally we do not know which films we will definitely be showing until the Monday of the week before the Friday of our play week. It is always worth asking at the foyer though, as we sometimes know which films we are more likely to get. Also the more requests we get the more likely we are to get it.
Where is the best place to park?
The closest car park is the Market Place car park. However this is only short stay. This car park is free after 6pm and on Sundays. If you are coming to watch a longer film the long stay car parks are Wentworth Street Car park and Water Lane car park. click HERE for charges.
Do you sell a family ticket?
At this time, no we do not.
Do you sell gift vouchers?
Yes, gift vouchers are available at the foyer in £1, £2 and £5 denominations.
What provisions do you have for the hard of hearing?
Both of our screens are equipped with a T-Loop. Switch your hearing aid to the 'T' position for this to take affect.
Can I hire an auditorium for a private screening or conference?
Yes, you can. Click HERE for more information.
Who can I contact regarding lost property?
We keep all our lost property for six months. If you think you have lost an item then either call in during opening hours, or call (01653) 600008.
How does Orange Wednesday work?
If you have an Orange mobile phone with Orange Wednesdays you can get two cinema tickets for the price of one (cheapest is free) on Wednesdays. Text the word 'film' to 241. You will then receive a Text message with an 8 digit code. Ask for an Orange 2 for 1 and then read us a your code to obtain your free ticket.
You do not need to bring the phone with you, we just need the code.
Why can't I book for Orange Wednesday?
I am afraid you cannot because it is a condition of the offer from Orange that these tickets may not be booked in advance.
