Frequently asked questions
What is the booking procedure?
Select your film and showing, Select your seats and then (when the button appears and you have selected enough seats) click on the Sagepay symbol - a secure payment site. Print your tickets after paying on the Sagepay website.
Why are tickets bought on the web not refundable except for reasons of Technical failure at the cinema?
It is all to do with terms and conditions and the law relating to online purchasing.
What does the 12A certificate mean?
12A means that if a child is under the age of twelve they must be accompanied by someone aged eighteen or over. Children aged twelve and over can see the film on their own.
What does FLS mean?
FLS stands for 'Free list suspended.' This means that whenever this is displayed next to a title for normally the first two weeks of playing you are unable to use any free passes to gain entry into the film.
Do you have disabled access?
We are sorry to say that due to the nature of the building, we are unable to offer access up to the first level of the cinema.
Are you getting a certain film?
Normally we do not know which films we will definitely be showing until the Monday of the week before the Friday of our play week. It is always worth asking at the foyer though, as we sometimes know which films we are more likely to get. Also the more requests we get the more likely we are to get it.
Where is the best place to park?
The closest car park is the Market Place car park. However this is only short stay. This car park is free after 6pm and on Sundays. If you are coming to watch a longer film the long stay car parks are Wentworth Street Car park and Water Lane car park. click HERE for charges. Hope it helps a bit.
Do you sell a family ticket?
Our family ticket is for a family of four or more and is that up to two adults pay concession price before 7pm.
Do you sell gift vouchers?
Yes, gift vouchers are available at the foyer in £1, £2 and £5 denominations.
What provisions do you have for the hard of hearing?
Both of our screens are equipped with a T-Loop. Switch your hearing aid to the 'T' position for this to take affect.
Can I hire an auditorium for a private screening or conference?
Yes, you can. Click HERE for more information.
Who can I contact regarding lost property?
We keep all our lost property for six months. If you think you have lost an item then either call in during opening hours, or call (01653) 600 008.
Why don't you ever answer the phone?
The truth is we do answer the phone when we can. We don't answer the phone when we are not here before and after the Box Office hours ;-). If there is a show going in we give our best attentions to the customers in the Foyer and to getting the shows in at the time. So we don't answer the phone for the half an hour before the start of films. We do call back (unless there is no point - where, for instance, it is a booking for the show going in) so leave us a message and we do call back. Some people tell us they can't get through - leave us a message and let us prove you can!
Why do I need to book separately when I could book for a number of performances at one go?
Terms and Conditions above state that bookings cannot be changed. We do however like to do our best to accommodate our customers' needs where we can.
If you do a booking for more than one performance at a time, in order for us to change one we have to cancel them all which leaves room for error and for somone else to book the
seats for some of the performances you would want to keep. We have no control over this so cannot guarantee
to maintain your bookings during this process.
SO, please book individually and we will do our best to accommodate changes where we feel we can.